BBB Reliability Report for
Dean's Automotive, Inc.
   
      A BBB Accredited business since 10/01/2004
Company Rating A+
Our opinion of what this rating means:
An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability.

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My Experience
Not Yet Reviewed
TrustLink Rating:
based on 0 reviews
Company Profile
Dean's Automotive, Inc.
Address:  
2037 Old Middlefield Way
Mountain View, CA  94043-2401
Tel: (650) 961-0302
Fax: (650) 960-1712
Web Site:   http://www.deansautomotive.com
Contact:   Donna McCord - Co-Owner
Business Start Date:   3/1/1963
Company ID:   221181
Nature of Business:

This company's business is Automobile Repair Services and Auto Repairing-Foreign.

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned ...  »More

Licensing

Agency: Bureau of Automotive Repair
License Number: 225444
Status: Valid

Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 10/01/2004 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
0Making a full refund, as the consumer requested
0Making a partial refund
0Agreeing to perform according to their contract
0Refusing to make an adjustment
2Refuse to adjust, relying on terms of agreement
0Unanswered
0Unassigned
2 Total