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BBB Reliability Report for
Elance, Inc.
   
      A BBB Accredited business since 10/01/2003
 
BBB Rating is B
Elance, Inc. B 1
Rating Explanation
Company Rating B
Our opinion of what this rating means:
A high rating. The company would generally have demonstrated good business-consumer relations, and we would expect any consumer complaints not to be of a serious nature and to be satisfactorily handled by the company.

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Company Profile
Elance, Inc.
Address:  
441 Logue Ave
Mountain View, CA  94043-4018
Tel: (650) 316-7500
Fax: (650) 316-7501
» See more photos on TrustLink
Web Site:   http://www.elance.com
Contact:   Jon Diller - VP of Services
Business Start Date:   6/1/1998
Company ID:   213440
Nature of Business:

This company's business is Internet - Products & Services.
BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 10/01/2003 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
0Making a full refund, as the consumer requested
0Making a partial refund
21Agreeing to perform according to their contract
0Refusing to make an adjustment
6Refuse to adjust, relying on terms of agreement
0Unanswered
7Unassigned
34 Total