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BBB Reliability Report for
Hewlett Packard
   
      A BBB Accredited business since 09/01/1999
 
BBB Rating is A
Hewlett Packard A 1
Rating Explanation
Company Rating A
Our opinion of what this rating means:
An extremely high rating. The condition that lowers this grade from A+ is not what we believe to be a significant one.

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2 Star Rating
TrustLink Rating:
based on 32 reviews
Company Profile
Hewlett Packard
Address:  
3000 Hanover St MS1247
Palo Alto, CA  94304-1112
Tel: (650) 857-1501
Fax: (650) 852-8330
» See more photos on TrustLink
Web Site:   http://www.shopping.hp.com
Contact:   Mark Hurd - CEO/President
Business Start Date:   1/1/1939
Company ID:   207934
Nature of Business:

This company's business is Computer Equipment, Parts, and Supplies Retail, Computer Networking Services and Computer Software Services.
BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 09/01/1999 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
287Making a full refund, as the consumer requested
155Making a partial refund
4355Agreeing to perform according to their contract
1Refusing to make an adjustment
883Refuse to adjust, relying on terms of agreement
0Unanswered
1579Unassigned
7260 Total