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BBB Reliability Report for
IMVU Inc
   
      A BBB Accredited business since 10/01/2008
Company Rating A+
Our opinion of what this rating means:
An exemplary rating. This means that nothing in our files causes us to have any doubt about the company’s reliability.

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My Experience
1 Star Rating
TrustLink Rating:
based on 18 reviews
Company Profile
IMVU Inc
Address:  
411 High St
Palo Alto, CA  94301-1621
Tel: (650) 321-8334
Fax: (650) 321-7263
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Web Site:   http://www.imvu.com
Contact:   Paul Rockwell - Director of Risk & Fraud
Business Start Date:   4/1/2004
Company ID:   225868
Nature of Business:

This company's business is Internet Services. They offer 3-d instant messaging service.
BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

We know of no government action taken against this company.  

Accreditation

This company has been accredited since 10/01/2008 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
2Making a full refund, as the consumer requested
0Making a partial refund
39Agreeing to perform according to their contract
21Refusing to make an adjustment
10Refuse to adjust, relying on terms of agreement
0Unanswered
18Unassigned
90 Total