BBB Reliability Report for
Mayflower Moving & Storage
   
Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

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My Experience
5 Star Rating
TrustLink Rating:
based on 1 review
Company Profile
Mayflower Moving & Storage
Address:  
1211 Park Ave #200
San Jose, CA  95126
Tel: (408) 230-0300
Fax: (415) 480-5505
Web Site:  
Contact:   Avi Minkoff -
Business Start Date:   4/19/2008
Company ID:   1000000151
Nature of Business:

This company's business is Moving and Storage Companies

BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional insurance for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between s...  »More

Licensing

Agency: Public Utility Commission (PUC)
License Number: 190494
Status: Valid

The BBB verified on 12/04/2008 that the company's PUC license, number MTR0190494, has been suspended since 11/26/2008.

»View All Licenses

Government Actions

We know of no government action taken against this company.  

Accreditation

This company is not accredited by the Better Business Bureau. This fact does not disparage the company in any way.

Other Considerations

Though the company uses an easily recognized, name, they are not affiliated with Mayflower Transit, LLC headquartered in Fenton, Missouri.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Rating Reasons

Significant reasons for this rating:
Unanswered Complaints

Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
0Making a full refund, as the consumer requested
1Making a partial refund
9Agreeing to perform according to their contract
1Refusing to make an adjustment
3Refuse to adjust, relying on terms of agreement
7Unanswered
2Unassigned
23 Total