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BBB Reliability Report for
MerchantCircle
   
      A BBB Accredited business since 05/01/2010
 
BBB Rating is A
MerchantCircle A 1
Rating Explanation
Company Rating A
Our opinion of what this rating means:
An extremely high rating. The condition that lowers this grade from A+ is not what we believe to be a significant one.

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2 Star Rating
TrustLink Rating:
based on 6 reviews
Company Profile
MerchantCircle
Address:  
800 W El Camino Real #330
Mountain View, CA  94040-2589
Tel: (650) 352-1336
Fax: (650) 917-9972
» See more photos on TrustLink
Web Site:   http://www.merchantcircle.com
Contact:   Ben T. Smith - CEO and Co-founder
Business Start Date:   1/1/2005
Company ID:   228893
Nature of Business:

This company's business is Internet Services
BBB Comments & Analysis

Bureau's Comments and Analysis of Company's Business:

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. 

Licensing

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

»View All Licenses

Government Actions

Agency: District Attorney
Description: NEWS RELEASE

MERCHANTCIRCLE PAYS $900,000
FOR UNLAWFUL MARKETING PRACTICES

Santa Clara County District Attorney Dolores A. Carr announced today her office has settled a consumer protection lawsuit against WYBS, dba MerchantCircle, an internet social networking company for small businesses. The action arose out of an investigation by the District Attorney’s office.

The District Att...   »More

Accreditation

This company has been accredited since 05/01/2010 and we are satisfied that it honors its commitment. The company has agreed to uphold our accreditation standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.  

Advertising Review

No questions about the truth of this company's advertising has come to our attention. 

Addl. Company Info
Additional DBAs
Additional Contacts
Additional Addresses
Additional Websites
Additional Phone Numbers
Additional Fax Numbers
Complaint Experience

Bureau Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.  

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

No. of CmplType of Response
8Making a full refund, as the consumer requested
1Making a partial refund
167Agreeing to perform according to their contract
17Refusing to make an adjustment
14Refuse to adjust, relying on terms of agreement
0Unanswered
46Unassigned
253 Total