THIS BUSINESS IS NOT BBB ACCREDITED

Acer America Corp

(408) 433-3635 333 W San Carlos St #1500, San Jose, CA 95110

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Description

This company's business is Computer Dealers Retail

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Failure to respond to 14 complaint(s) filed against business9 complaint(s) filed against business that were not resolvedBBB does not have sufficient background information on this business. BBB made at least two requests for background information from business. BBB has not received a response from business and/or has not been able to verify information received from business.

Customer Complaints Summary

335 complaints closed with BBB in last 3 years | 75 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 78
Billing / Collection Issues 4
Problems with Product / Service 193
Delivery Issues 3
Guarantee / Warranty Issues 57
Total Closed Complaints 335

Additional Complaint Information

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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206805
BBB file opened: 3/11/1999
Contact Information
Deborah Jacobs - Acer Corporate Customer Care
    ()Gilbert Hise (Corporate Customer Care)Sarah Hebert (Corporate Customer Care)
Business Category

Computer Dealers Retail

Alternate Business Names
Acer America CorpAcer Peripherals
Alternate Web Sites