BBB ACCREDITED BUSINESS SINCE 09/01/1999

Hewlett Packard (Headquarters)

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(650) 857-1501 3000 Hanover St MS1247, Palo Alto, CA 94304-1112

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Description

This company's business is Computer Equipment, Parts, and Supplies Retail, Computer Networking Services and Computer Software Services.

BBB Accreditation

A BBB Accredited business since 09/01/1999.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

6889 complaints closed with BBB in last 3 years | 1545 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 1781
Billing / Collection Issues 97
Problems with Product / Service 4066
Delivery Issues 77
Guarantee / Warranty Issues 868
Total Closed Complaints 6889

Additional Complaint Information

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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207934
BBB file opened: 10/1/1999 Business started: 1/1/1939
Contact Information
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    Connie Kenison (Corporate Customer Relations)Francesca Rude' (Customer Advocacy Manager)
Number of Employees

172000

Business Category

Computer Networking Services

Alternate Business Names
Hewlett PackardHPshopping.comHewlett-Packard CorporationHewlett PackardHewlett-Packard CorporationHewlett-Packard Corporation