THIS BUSINESS IS NOT BBB ACCREDITED

ALIBABA

(408) 748-1200 3945 Freedom Cir #600, Santa Clara, CA 95054

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Description

This company's business is Internet - Products & Services. Alibaba is an e-commerce company for small businesses. Currently, Alibaba has 53 million registered users in more than 240 countries, and has offices in more than 60 cities worldwide.

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

40 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 16
Billing / Collection Issues 1
Problems with Product / Service 16
Delivery Issues 7
Guarantee / Warranty Issues 0
Total Closed Complaints 40

Additional Complaint Information

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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230194
BBB file opened: 12/6/2006 Business started: 1/1/1999
Contact Information
Contact BBB -
    Jim Janicek (President/CEO)
Business Category

Internet - Products & Services

Alternate Web Sites