BBB ACCREDITED BUSINESS SINCE 10/01/2001

Netflix, Inc. (Headquarters)

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(408) 540-3700 100 Winchester Cir, Los Gatos, CA 95032-1815

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Description

This company's business is Internet - Products & Services specializing in DVD Rentals - on the internet.

BBB Accreditation

A BBB Accredited business since 10/01/2001.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

1005 complaints closed with BBB in last 3 years | 549 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 281
Billing / Collection Issues 347
Problems with Product / Service 344
Delivery Issues 33
Guarantee / Warranty Issues 0
Total Closed Complaints 1005

Additional Complaint Information

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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206533
BBB file opened: 1/5/1999 Business started: 8/1/1997
Contact Information
Elena Mukhin - Administrative Correspondent
    Kristy Grey ()Reed Hastings (CEO)W. Barry Mc Carthy, Jr. (CFO)Accounts Payable ()
Number of Employees

323

Business Category

Internet - Products & Services

Alternate Web Sites