THIS BUSINESS IS NOT BBB ACCREDITED

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(505) 559-4435 2125 Hamilton Ave, San Jose, CA 95125

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Description

This company's business is Internet - Products & Services

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

384 complaint(s) filed against businessFailure to respond to 133 complaint(s) filed against business10 complaint(s) filed against business that were not resolvedOverall complaint history with BBBBBB does not have sufficient background information on this business. BBB made at least two requests for background information from business. BBB has not received a response from business and/or has not been able to verify information received from business.

Customer Complaints Summary Read complaint details

379 complaints closed with BBB in last 3 years | 111 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 69
Billing / Collection Issues 167
Problems with Product / Service 140
Delivery Issues 3
Guarantee / Warranty Issues 0
Total Closed Complaints 379

Additional Complaint Information

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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232993
BBB file opened: 5/22/2007
Contact Information
Laurence Wanitzke - Customer Service
    Marilyn Jyrisson ()Merje Jarv-Griffiths ()
Business Category

Internet - Products & Services

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