BBB ACCREDITED BUSINESS SINCE 05/01/2007

TrialPay Inc.

(650) 318-0000 303 Bryant St, 2nd Flr, Mountain View, CA 94041-2057

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Description

This company's business is Internet Services. They offer an alternative method of buying products and services online.

BBB Accreditation

A BBB Accredited business since 05/01/2007.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Length of time business has been operating

Factors that raised this business's rating include:

Complaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

199 complaints closed with BBB in last 3 years | 97 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 97
Billing / Collection Issues 12
Problems with Product / Service 61
Delivery Issues 26
Guarantee / Warranty Issues 3
Total Closed Complaints 199

Additional Complaint Information

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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232084
BBB file opened: 4/5/2007 Business started: 1/1/2006
Contact Information
Mary C. Egan - Office Manager
    Genevieve Berardino (Customer Service)
Number of Employees

40

Business Category

Internet Services

Alternate Business Names
TrialPay Inc.Trial Pay
Alternate Web Sites
Industry Tips
TrialPay (www.trialpay.com) is an alternative payment method that lets shoppers pay for their purchase by completing one offer from advertisers. TrialPay specializes in letting shoppers buy goods and services online (software subscriptions, movie tickets, etc.) for free by transacting with advertisers. TrialPay does NOT sell cars, houses or any other large-ticket item of the kind. If you are unsure of the validity of a TrialPay transaction, please write to generalsupport@trialpay.com to ensure that you are completing a legitimate transaction.