BBB ACCREDITED BUSINESS SINCE 03/01/2009

8x8, Inc.

(408) 727-1885 810 W Maude Ave, Sunnyvale, CA 94085-2910

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Description

This company's business is Telephone Communications Service.

BBB Accreditation

A BBB Accredited business since 03/01/2009.

BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeResponse to complaint(s) filed against businessResolution of complaint(s) filed against businessBBB has sufficient background information on this business

Customer Complaints Summary

168 complaints closed with BBB in last 3 years | 36 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 47
Billing / Collection Issues 68
Problems with Product / Service 52
Delivery Issues 0
Guarantee / Warranty Issues 1
Total Closed Complaints 168

Additional Complaint Information

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

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  • Advertising Review

    BBB has no information regarding advertising review at this time.

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Additional Information

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217049
BBB file opened: 1/28/2003 Business started: 1/1/1988
Licensing

Agency: Board of Equalization, Business/Sale Tax License Number: 26795138 Status: Valid

Contact Information
Robert Van Brunt - Senior Billing Manager
    Aaron Lewis (Customer Relations)Jeffrey Simpkins (President & CEO)Joan Citelli (Director of Corporate Communications)R Michael Duffin ()
Number of Employees

250

Business Category

Telephone Communications Service

Alternate Business Names
8x8, Inc.Packet88 x 8