THIS BUSINESS IS NOT BBB ACCREDITED

Cryptic Studios

(408) 399-1969 980 University Ave, Los Gatos, CA 95032

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Description

This company's business is Video Games Retail Dealer

BBB Accreditation

This business is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered this business's rating include:

Failure to respond to 4 complaint(s) filed against business

Factors that raised this business's rating include:

Length of time business has been operatingComplaint volume filed with BBB for business of this sizeBBB has sufficient background information on this business

Customer Complaints Summary Read complaint details

95 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 51
Billing / Collection Issues 13
Problems with Product / Service 29
Delivery Issues 0
Guarantee / Warranty Issues 2
Total Closed Complaints 95

Additional Complaint Information

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

  • Government Actions

    BBB has no information regarding government actions at this time.

    What government actions does BBB report on?

  • Advertising Review

    BBB has no information regarding advertising review at this time.

    What is BBB Advertising Review?

Additional Information

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221613
BBB file opened: 10/28/2004 Business started: 7/1/2000
Contact Information
Ginger Lacy - CS Lead
Business Category

Video Games Retail Dealer

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